II. access and usage

Hazırkart+
Standart Hat
Elit Hat
Mobile Internet

II. access and usage

Hazırkart+

trade name
Hazırkart+

naming provided to BIPT
Hazırkart+

description
Hazırkart+ is a KPNGB tariff plan without invoice (prepaid), including free minutes to Ay Yıldız/BASE with each top-up.

coverage
98% is the percentage of the Belgian population currently covered by BASE. Wherever you are in Belgium, you can always stay in touch. And the Extended GSM technology makes reception even better, indoors and out.

tariffs and possible discount(s)
http://www.ayyildiz.be/without-invoice/hazirkart-plus.html

necessary equipment and terminal
All you need to have to use Hazırkart+ is a mobile phone that is compatible with an e-GSM network and a SIM card from Ay Yıldız.

request formality
Are you not yet Ay Yıldız? Go to an Ay Yıldız point of sales and join Hazırkart+ by buying an Ay Yıldız SIM card of €30. You can use this €30 entirely as call value. You can keep your number free of charge and there are no activation costs.

contractual delivery period
BASE undertakes to activate the SIM card as soon as possible. At the latest at the moment of activation, the Client is allocated one mobile telephone number per connection.

commercial delivery period
BASE undertakes to activate the SIM card as soon as possible. At the latest at the moment of activation, the Client is allocated one mobile telephone number per connection.

main technical characteristics
Before you get started with Hazırkart+, you need to prepare your mobile phone for use. Make sure that you have your Ay Yıldız SIM card and your mobile ready.

Insert your SIM card in your mobile phone. Instructions for doing this are normally marked clearly on your mobile. The SIM card contains a memory chip with all the information you need to make calls.
Turn on your mobile phone and check that the battery is sufficiently charged. If your mobile is new, you will first have to completely charge the battery.
Enter your four digit PIN number and press #. When you use your Ay Yıldız SIM card for the first time, the PIN number is 1111.
We recommend that you change the standard PIN (1111) into a personal and secret code as soon as possible. Your PIN may not consist of 4 identical (3333) or consecutive (1234) numbers. That way you prevent unauthorized use of your mobile phone.
Change your PIN via the menu on your mobile phone or enter the following characters (make sure all characters are correct on screen): **04*old PIN*new PIN*new PIN again#
If your number has not yet been activated in a Ay Yıldız point of sales, call 1999 for private individuals. Keep the following details ready:

your identity card
your mobile number (starting with 04xx xxx xxx)
your SIM card number (located on the letter sent with your SIM card)
your imei number (located underneath your mobile phone's battery or enter *#06# on your mobile)
your MNP number (if not yet activated)

Your mobile is now ready for use. You are connected to the BASE network and you can make and receive calls.
If you use an older device from before 2001, please consult the manual or contact the manufacturer to check whether the device is compatible with our e-GSM network.

contractual period to put an end to disturbance
BASE undertakes to employ all reasonable means to ensure the safety and security of the BASE Network and the correct operation of the BASE Services. However, the Client acknowledges that a faultless operation of the BASE Services cannot be guaranteed at all times and nationwide, considering that 1) the BASE Network does not cover 100% of the Belgian territory and the Belgian population, and 2) the radio signals can be disturbed by external factors such as buildings, vegetation or the geographic relief, as well as by the mobile telephone used.

minimal duration of the contract and possible revocation
In case the Client has purchased call credit, and unless otherwise stated in the Specific Conditions, the Client (i) accepts that the number is lost permanently if the call credit on the SIM card has been zero (0) during more than six (6) months and (ii) that the prepaid call credit remains valid for a period of a maximum of twelve (12) months following the purchase of the call credit (first purchase or reload). After this period the unused prepaid call credit will expire. Under no circumstance will any modification of these conditions as laid down by BASE (including but not limited to a modification of the applicable rates) affect the Client's rights with regard to any call credit purchased beforehand. Any Ay Yıldız/BASE call credit purchased before the new conditions take effect remains subject to the conditions in effect at the moment of purchase. Any Ay Yıldız/BASE call credit purchased before the new conditions take effect remains subject to the earlier conditions until the first top-up following the date on which the new conditions take effect. The Client is deemed to have accepted these Specific Conditions by his purchase of new call credit.

way(s) and periodicity of the billing
Since Hazırkart+ is a tariff plan without invoice, there is no specific billing period. Hazırkart+ customers purchase prepaid call credit which can be used to call, to send SMS’s and for other paying mobile phone services. The costs will be deducted from the call credit each time. If the customer no longer has sufficient call credit, he should first top up before he can use paying mobile phone services again. Top-ups can be made via SMS, Bancontact/ Mister Cash ATM’s, www.ayyildiz.be or top-up cards.

way(s) of payment
Since Hazırkart+ is a tariff plan without invoice, there is no specific billing period. Hazırkart+ customers purchase prepaid call credit which can be used to call, to send SMS’s and for other paying mobile phone services. The costs will be deducted from the call credit each time. If the customer no longer has sufficient call credit, he should first top up before he can use paying mobile phone services again. Top-ups can be made via SMS, Bancontact/ Mister Cash ATM’s, www.ayyildiz.be or top-up cards.

measure in favor of handicapped persons
Not applicable

points of sale
Click here for the survey of the Ay Yıldız points of sales in your region.

helpdesk characteristics & nature
I'm not yet an Ay Yıldız customer:
Would you like to become an Ay Yıldız customer? Do you have a question?
Call 0486 19 1999. Our customer service agents are here to help you every week day between 9.00 and 18.00.

I'm already an Ay Yıldız customer:
Would you like more information on our tariff plans and services or to switch to a different tariff plan? Do you have questions or comments?

Call 1999
Call 0486 19 1999 (from any phone in Belgium)
Call +32 486 19 1999 (from any phone abroad)

Standart Hat

trade name
Standart Hat

naming provided to BIPT
Standart Hat

description
Standart Hat is a Ay Yıldız tariff plan with invoice (postpaid), allowing you to call 100 minutes to all networks in Belgium, 100 minutes to Turkish fixed lines and to send 100 SMS to all networks in Belgium each month for €20. After consumption of these minutes or if you make call to other operators you pay for what you use and you can stay as long as you want.

tariffs and possible discount(s)
http://www.ayyildiz.be/with-invoice/standart-hat.html

necessary equipment and terminal
All you need to have to use Standart Hat is a mobile phone that is compatible with an e-GSM network and a SIM card from Ay Yıldız.

request Formality
Are you not yet Ay Yıldız?
Go to an Ay Yıldız point of sales, buy a SIM card of €30 (this amount will be deducted from your first invoice) and join Standart Hat for 12 months.
Are you already Ay Yıldız?
Go to dedicated Ay Yıldız point of sales (http://www.ayyildiz.be/points-of-sale.html) and join Standart Hat for 12 months.

main technical characteristics
Before you get started with Standart Hat, you need to prepare your mobile phone for use. Make sure that you have your Ay Yıldız SIM card and your mobile ready.

Insert your SIM card in your mobile phone. Instructions for doing this are normally marked clearly on your mobile. The SIM card contains a memory chip with all the information you need to make calls.
Turn on your mobile phone and check that the battery is sufficiently charged. If your mobile is new, you will first have to completely charge the battery.
Enter your four digit PIN number and press #. When you use your Ay Yıldız SIM card for the first time, the PIN number is 1111.
We recommend that you change the standard PIN (1111) into a personal and secret code as soon as possible. Your PIN may not consist of 4 identical (3333) or consecutive (1234) numbers. That way you prevent unauthorized use of your mobile phone.
Change your PIN via the menu on your mobile phone or enter the following characters (make sure all characters are correct on screen): **04*old PIN*new PIN*new PIN again#
If your number has not yet been activated in an Ay Yıldız point of sales, call 1999 for private individuals. Keep the following details ready:

your identity card
your mobile number (starting with 04xx xxx xxx)
your SIM card number (located on the letter sent with your SIM card)
your imei number (located underneath your mobile phone's battery or enter *#06# on your mobile)
your MNP number (if not yet activated)

Your mobile is now ready for use. You are connected to the BASE network and you can make and receive calls.
If you use an older device from before 2001, please consult the manual or contact the manufacturer to check whether the device is compatible with our e-GSM network.

minimal duration of the contract and possible revocation
A Standart Hat subscription has a minimum of duration 12 months.
If the Client unilaterally terminates the subscription before the expiry date of his agreement for a definite period of time, he must pay compensation equal to the subscription charges or the minimum call credit for the period remaining until the expiry date of the agreement. This provision is applicable only to subscription agreements for a definite period of which the maximum duration is fifteen (15) months or less. For Clients who have signed an agreement for a definite period longer than fifteen (15) months, this compensation is equal to the amount which the Client would have had to pay if the agreement were concluded for fifteen (15) months.

way(s) and periodicity of the billing
As a Standart Hat customer, you'll receive a monthly invoice. You can receive it by post, or request it online at www.kpnonline.be.
Way(s) of payment
To pay your Ay Yıldız invoice, you have the following options:

by bank transfer
via direct debit (via bank or credit card)
with your credit card by calling the Ay Yıldız call center (1999)
by paying in cash in a BASE-shop
via pc banking (KBC-Dexia-ING)

measure in favor of handicapped persons
Not applicable

points of sale
Click here for the survey of the Ay Yıldız points of sales in your region.

Call 1999
Call 0486 19 1999 (from any phone in Belgium)
Call +32 486 19 1999 (from any phone abroad)

Elit Hat

trade name
Elit Hat

naming provided to BIPT
Elit Hat

description
Elit Hat is a Ay Yıldız tariff plan with invoice (postpaid), allowing you to call unlimited minutes to Ay Yıldız/BASE and 180 minutes to Turkish fixed lines each month for €40. After consumption of these minutes or if you make call to other operators you pay for what you use and you can stay as long as you want.

tariffs and possible discount(s)
http://www.ayyildiz.be/with-invoice/elit-hat.html

necessary equipment and terminal
All you need to have to use Elit Hat is a mobile phone that is compatible with an e-GSM network and a SIM card from Ay Yıldız.

request Formality
Are you not yet Ay Yıldız?
Go to a Ay Yıldız point of sales, buy a SIM card of €30 (this amount will be deducted from your first invoice) and join Elit Hat for 12 months.

Are you already Ay Yıldız/BASE?
Go to dedicated Ay Yıldız point of sales (http://www.ayyildiz.be/points-of-sale.html) and join Elit Hat for 12 months.

main technical characteristics
Before you get started with Elit Hat, you need to prepare your mobile phone for use. Make sure that you have your Ay Yıldız SIM card and your mobile ready.

Insert your SIM card in your mobile phone. Instructions for doing this are normally marked clearly on your mobile. The SIM card contains a memory chip with all the information you need to make calls.
Turn on your mobile phone and check that the battery is sufficiently charged. If your mobile is new, you will first have to completely charge the battery.
Enter your four digit PIN number and press #. When you use your Ay Yıldız SIM card for the first time, the PIN number is 1111.
We recommend that you change the standard PIN (1111) into a personal and secret code as soon as possible. Your PIN may not consist of 4 identical (3333) or consecutive (1234) numbers. That way you prevent unauthorized use of your mobile phone.
Change your PIN via the menu on your mobile phone or enter the following characters (make sure all characters are correct on screen): **04*old PIN*new PIN*new PIN again#
If your number has not yet been activated in a Ay Yıldız point of sales, call 1999 for private individuals. Keep the following details ready:

your identity card
your mobile number (starting with 04xx xxx xxx)
your SIM card number (located on the letter sent with your SIM card)
your imei number (located underneath your mobile phone's battery or enter *#06# on your mobile)
your MNP number (if not yet activated)

Your mobile is now ready for use. You are connected to the BASE network and you can make and receive calls.
If you use an older device from before 2001, please consult the manual or contact the manufacturer to check whether the device is compatible with our e-GSM network.

minimal duration of the contract and possible revocation
A Elit Hat subscription has a minimum of duration 12 months.
If the Client unilaterally terminates the subscription before the expiry date of his agreement for a definite period of time, he must pay compensation equal to the subscription charges or the minimum call credit for the period remaining until the expiry date of the agreement. This provision is applicable only to subscription agreements for a definite period of which the maximum duration is fifteen (15) months or less. For Clients who have signed an agreement for a definite period longer than fifteen (15) months, this compensation is equal to the amount which the Client would have had to pay if the agreement were concluded for fifteen (15) months.

way(s) and periodicity of the billing
As a Elit Hat customer, you'll receive a monthly invoice. You can receive it by post, or request it online at www.kpnonline.be.

way(s) of payment
To pay your Ay Yıldız invoice, you have the following options:

by bank transfer
via direct debit (via bank or credit card)
with your credit card by calling the BASE call center (1999)
with your credit card at www.kpnonline.be (Visa - Amex - Mastercard and BASE Mastercard)
by paying in cash in a BASE-shop
via pc banking (KBC-Dexia-ING)

measure in favor of handicapped persons
Not applicable

points of sale
Click here for the survey of the Ay Yıldız points of sales in your region.

Call 1999
Call 0486 19 1999 (from any phone in Belgium)
Call +32 486 19 1999 (from any phone abroad)

Mobile Internet

trade name
Mobile Internet

naming provided to the BIPT
Mobile Internet

description
Mobile Internet is the gamut of data products which allows you to surf the Internet with your mobile phone or laptop using the BASE network.

coverage
The EDGE-data network of BASE is available everywhere you can call with your mobile phone. These days, 98% of the Belgian population is covered by BASE. Wherever you are in Belgium, you can always stay in touch. And the Extended GSM technology makes reception even better, indoors and out.

tariffs and possible discount(s)
http://www.ayyildiz.be/mobile-internet.html

necessary equipment and terminal
All you need to have to use Mobile Internet is a mobile phone that is compatible with an e-GSM network, an Ay Yıldız tariff plan to call and a mobile internet tariff plan.

request formality
To use Mobile Internet, just follow the next steps:
configure your mobile phone

online: http://www.ayyildiz.be/mobile-internet/data-configuration.html
manually: http://www.ayyildiz.be/mobile-internet/data-configuration.html
follow the instructions: http://www.ayyildiz.be/mobile-internet/data-configuration.html

contractual delivery period
With regard to the provision of Data Transmission Services, BASE is bound only by the obligation to perform to the best of its abilities. BASE can decide autonomously on the most suitable technical means for providing these services.

commercial delivery period
With regard to the provision of Data Transmission Services, BASE is bound only by the obligation to perform to the best of its abilities. BASE can decide autonomously on the most suitable technical means for providing these services.

main technical characteristics
Before you get started with Mobile Data, you need to prepare your mobile phone for use.
Make sure that you have your Ay Yıldız SIM card and your mobile ready.

Insert your SIM card in your mobile phone. Instructions for doing this are normally marked clearly on your mobile. The SIM card contains a memory chip with all the information you need to make calls.
Turn on your mobile phone and check that the battery is sufficiently charged. If your mobile is new, you will first have to completely charge the battery.
Enter your four digit PIN number and press #. When you use your Ay Yıldız SIM card for the first time, the PIN number is 1111.
We recommend that you change the standard PIN (1111) into a personal and secret code as soon as possible. Your PIN may not consist of 4 identical (3333) or consecutive (1234) numbers. That way you prevent unauthorized use of your mobile phone.
Change your PIN via the menu on your mobile phone or enter the following characters (make sure all characters are correct on screen): **04*old PIN*new PIN*new PIN again#
If your number has not yet been activated in an Ay Yıldız point of sales, call 1999 for private individuals. Keep the following details ready:

your identity card
your mobile number (starting with 04xx xxx xxx)
your SIM card number (located on the letter sent with your SIM card)
your imei number (located underneath your mobile phone's battery or enter *#06# on your mobile)
your MNP number (if not yet activated)

Your mobile is now ready for use. You are connected to the BASE network and you can make and receive calls.
If you use an older device from before 2001, please consult the manual or contact the manufacturer to check whether the device is compatible with our e-GSM network.
Afterwards you should configure your mobile phone and activate the desired BASE Data product as described under "request formality".

minimal duration of the contract and possible revocation
A Mobile Internet subscription has a minimum duration of 24 months.
Barring varying provisions, the Client can register, at any moment, as a one-off or regular user of the paying data transmission services of BASE via one or more of the following channels: SMS, WAP or the Ay Yıldız website. Every use or consultation of these data services is subject to acceptance of the present General Conditions and any, if necessary, all other Special Conditions communicated by BASE. Every instance of use or consultation of the Data Transmission Services automatically implies acceptance by the Client of the present General Conditions and if necessary, all other Special Conditions communicated by BASE. Barring varying provisions, the Client can cancel, at any moment, his registration as a user of the Data Transmission Services via one or more of the aforementioned channels. If the services in question consist of a regular transmission of data, the aforementioned cancellation must be done by giving one (1) month's notice to BASE.

way(s) and periodicity of the billing

you have an Ay Yıldız tariff plan with invoice
If you have an Ay Yıldız tariff plan with invoice, the Mobile Internet costs will be mentioned on your monthly invoice. You can receive it by post or request it online at www.kpnonline.be.
you have an Ay Yıldız tariff plan without invoice
If you have an Ay Yıldız tariff plan without invoice, there is no specific billing period. The costs of your Mobile Internet product will be deducted from the call credit. If you do no longer have sufficient call credit, you should first top up before you can use paying mobile phone services again. Topping up is possible via SMS, Bancontact/ Mister Cash ATM’s, www.ayyildiz.be or via top-up cards.
Here you can find more specific details.

about billing
As a Mobile Internet customer, you'll receive a monthly invoice. You can receive it by post, or request it online at www.kpnonline.be.

way(s) of payment
To pay your Ay Yıldız invoice, you have the following options:
if you have an Ay Yıldız tariff plan with invoice

by bank transfer
via direct debit (via bank or credit card)
with your credit card by calling the Ay Yıldız call center (1999)
with your credit card at www.kpnonline.be (Visa - Amex - Mastercard and BASE Mastercard)
by paying in cash in a BASE-shop
via pc banking (KBC-Dexia-ING)

if you have an Ay Yıldız tariff plan without invoice
If you have an Ay Yıldız tariff plan without invoice, there is no specific billing period. The costs of your Mobile Internet product will be deducted from the call credit. If you do no longer have sufficient call credit, you should first top up before you can use paying mobile phone services again. Topping up is possible via SMS, Bancontact/ Mister Cash ATM’s, www.ayyildiz.be or via top-up cards.

measure in favor of handicapped persons
Not applicable

points of sale
Click here for the survey of the Ay Yıldız points of sales in your region.

I'm already an Ay Yıldız customer:
Would you like more information on our tariff plans and services or to switch to a different tariff plan? Do you have questions or comments?

Call 1999
Call 0486 19 1999 (from any phone in Belgium)
Call +32 486 19 1999 (from any phone abroad)